For those Surgery Works customers who do not have an annual maintenance plan, you can still receive telephone technical support on a pay-per-incident basis. The charge is $350 per incident during our standard business hours and $495 per incident for urgent, after-hours and weekend calls, which allows you to receive technical support for one issue. A credit card is required at the time that the call is received.

Note:
1) If the technical difficulty is due to a bug in our software, the fee will be waived.
2) A support "incident" is whatever minutes, hours or days that it might take to fully resolve a support issue reported by a customer. That's a standard used by Microsoft and many other large companies. We consider it a better way of offering support because our technicians can be as thorough as needed in troubleshooting and resolving issues as well as discussing and explaining various options without the customer needing to be concerned about using and running-up any support time limits. The focus can then truly be on resolving the issue at hand, regardless of how long it takes.
3) Technical support assistance is not able to guarantee a solution for every problem.
4) Technical support is available for the current version of Surgery Works^TM and one main version prior -- currently v2.x and v1.x.
5) Rates are in U.S. Dollars.